Data controller

Gispo Ltd.

Kumpulantie 3, 3rd floor
00520 Helsinki

Tel. +358 40 725 2042

Data Controller’s and Data Protection Officer contact information:

Sanna Jokela
+358 407664607

Name of Personal Data Registry

Gispo Ltd.’s customer, user, and marketing registry.

Purpose of filing system

Personal data is used for orders, billing, recovery, contacts, transactions, customer enquiries, support services, service development, reporting, marketing, and other customer relationship management measures.

Purchasing, transaction and location information in the filing system can also be used for profiling and targeting marketing activities and customer communications to make them more interesting to the registered. Personal information is also used when sending newsletters, or when people attend events and other marketing activities.

Data content and information categories of the filing system

Data that can be used includes contact persons of the controller’s current or past customer organisations, persons with connections to the controller, GispoHelp support service users, participants of Gispo Ltd. courses or events, or persons who approved the marketing.

The registry may contain data from following information categories relevant to the purpose of the use of the registry:

a) Basic information such as name and contact details (address, email address, telephone number) of the controller’s current or past customer organisations as well as their contact persons’ name and contact details.

b) Information relating to the customer relationship between the controller and the registered persons, such as information on orders or appointments, possible direct marketing permits and prohibitions, and other communications between the parties, and related information.

c) Data, including the first and last name, contact details and employer of a person registered in the controller’s GispoHelp service, or information obtained through the application or users added to the service by Gispo Ltd.

d) Transaction information from the controller’s website, information on behaviour on websites and other related category information, participation in events, information entered for events, contacts made with customer service, contacts made with other Gispo Ltd.’s employees and services, and information related to subscribing to the newsletter.

e) First and last name of the person registered for courses and events of the controller, as well as possible contact details and other information provided. Registration information provided by the registered person may include the following: email address, phone number, address, and allergy information.

Regular sources of information

Information provided by the customer, customer data system and billing database, user and transaction information on websites, blogs and newsletters, information on customer relationship management and customer service systems and GispoHelp service information, partners and companies and authorities offering personal information services.

Regular disclosure of information

Filing system information can be shared within Gispo Ltd. and with Gispo Ltd.’s dealers or subcontractors.

Gispo Ltd. can also outsource the processing of your personal data to companies outside the enterprise which may also be in countries outside the European Union and the European Economic Area, such as the United States of America. These companies can process personal data to provide, for example, infrastructure and IT services, or other services. In such cases, sufficient data security and the handling of the filing system are taken care of by an EU-U.S. – Privacy Shield arrangement, or by contract using templates approved by the EU Commission.

Principles of filing system protection

The information is technically protected. Physical access to data is blocked by access control, as well as other security measures. Access to information requires adequate rights and multi-stage identification. Unauthorised access is also prevented by firewalls and technical protection. The filing system information can only be accessed by the controller and by specially designated technical persons. Only designated persons have the right to process and maintain the filing system information. Users are bound by professional secrecy. The filing system is backed up safely and can be restored as needed. The level of secrecy is audited at recurring intervals either by external or internal auditing.

The right to check and amend the filing system information

A person on the filing system has the right to check what information there is on him or her on the filing system. The request must be made in writing to the controller.

A data subject has the right to amend any incorrect information on the filing system.