Support

Don't panic - our online support to the rescue! We at Gispo know our customers and the challenges on the field of GIS.

GispoHelp is what we call it; our support platform through which you get help for your GIS challenges. You get personal support for installing and using QGIS, PostGIS, GeoServer, GDAL/OGR and MapProxy.

You can purchase our support service, GispoHelp, for your personal use, for a workgroup or for a organization. One purchase period is 12 months at a time. When the support is nearing its closure, you can lay it off (length of notice two months) or it will automatically start another purchase period of 12 months. We will send you an automatic email when your support is nearing its closure. We can also make an offer for a tailored support package of GispoHelp!

You can contact our support via email at tuki@gispo.fi (we will reply in english) or log into our GispoHelp-platform (which also contains FAQs and articles). The estimated processing time of one question is from 0,5 hour to 2 hours and our responsive time is 8 hours (working days from 9 a.m. to 5 p.m.). If you have a bigger issue or larger scale need for researching/reporting, we will make you a separate offer.

GispoHelp support package for an individual includes 10 support requests per year as well as online support service. Responsive time for support requests is 8 hours in working days from 9 a.m. to 5 p.m. Support package for an individual costs 500 € (+ VAT 24 %) / year. If support requests exceed 10 requests, we will charge 85 € (+ VAT)/request.

GispoHelp support package for a work group of five includes 20 support requests per year as well as online support service. Responsive time for support requests is 8 hours in working days from 9 a.m. to 5 p.m. Support package for an individual costs 1000 € (+ VAT 24 %) / year. If support requests exceed 20 requests, we will charge 85 € (+ VAT)/request. The work group of five will also get 5 % discount on Gispo's training!

GispoHelp support package for an organization includes 40 support requests per year as well as online support service. Responsive time for support requests is 8 hours in working days from 9 a.m. to 5 p.m. Support package for an individual costs 2400 € (+ VAT 24 %) / year. If support requests exceed 40 requests, we will charge 85 € (+ VAT)/request. The work group of five will also get 10 % discount on Gispo's training!